If you receive a product that is damaged in any way or have a claim, you will have to write us directly to help@heartheearthblog.com and attach pictures of the article and the package, order number, name, phone number, email and address you use for the purchase at least 3 weeks after you receive it. We will reserve the right to review all the information for at least 1 week before replying back with a POSSIBLE solution. Despite this, we can´t promise to make any refunds or send you a new product, but in every case, we´ll make our best effort to solve the issue. 

We will not be responsible under any circumstances for claims or refunds due to change of opinion or mistakes after you place an order. Please make sure you have selected the right size, color and product before making any purchases to avoid any inconvenients for you. If you have any doubts concerning sizes, feel free to consult the approx. size guide that is placed under products when applicable. If you´re not able to see it, or have any doubts, write us to help@heartheearthblog.com and we will be more than glad to assist you.